New Product Features

1. Support for Programmatic Job Board Advertising with AcquireROI

You can now sponsor jobs straight from PivotCX onto hundreds of job boards thanks to our new partnership integration with programmatic vendor, AcquireROI.

Learn more about AcquireROI and Pivot here

2. Updated Browser Plug-in

If you have the PivotCX Browser plug-in, you might have noticed a chat icon appearing next to phone numbers in your browser. Clicking on the icon will open up a new tab where you can create a new contact in your PivotCX team and begin a conversation with them. This is especially handy if you want to take contacts in your email or ATS and start chatting with them directly in Pivot.

Learn more about the PivotCX Browser Plug-in here

Bug Fixes, Improvements, and Security Updates

Fixed a bug that was causing duplicate conversations in some edge cases.
Fixes a bug that caused a small number of messages to be delayed by 2-3 seconds.
Improved handling of webform, HROS (HR Open Standards) and JSON wbehook payloads.
Fixed a bug that caused quick access buttons to be unpopulated.

Improved Video Calling

PivotCX does more than chat. With Pivot, you can make telephone calls and even one-to-one, live video calls. In this release we’ve updated our video call system to make it a better experience for recruiters and most importantly, for candidates:

New UI for iPhone video calling
Updated permissions to work with recent model iPhones.
Added in-app instructions for iPhone users who fail to give video permissions.
Improved error handling to prevent call interruptions.
Fixes for glitchy video on iPad and iPhone
Automatically start video when a room is entered.
Better looking and easier to use in-call controls.
We now wait until the recruiter connects before sending out an invitation. This prevents the candidate from being greeted by an empty room.
Mute and unmute now follow browser guidelines and work like other video sites.
The landscape mode when looking on the phone needed some improving. Adds ability to rotate the video.

Dashboard

We’ve refreshed the dashboard and made a few visual improvements for better information density, appearance, and ease of use:

We’ve switch Funnel and the Contacts by Source to side by side
The funnel is now vertical and easier to read, and it looks more like an actual ‘funnel’.
We’ve cleaned up the response time widgets to make them easier to read and understand.