May Newsletter: Daxtra Merger, Recruiting Tips, and AcquireROI Partnership

May Newsletter: Daxtra Merger, Recruiting Tips, and AcquireROI Partnership

by | May 31, 2024 | Blog, Newsletter

If you haven’t heard yet, we have big news to share with all our clients, partners, and friends. PivotCX was acquired late last month by Daxtra Technologies, an AI-powered resume-parsing company. It’s a match made in heaven: with Daxtra, you can easily search for your ideal candidates in both your ATS and across job boards, and with Pivot, you can then send out text campaigns to these targeted lists of candidates.

Learn more about the Daxtra acquisition in our blog post here.

In the coming weeks, we’ll be sharing more information about integrations between Daxtra’s suite of products and PivotCX and how together they can save you time, make recruiting easier, and help you make hires faster.

What does a PivotCX User Do in a Day?

Have you ever wondered: what does a PivotCX do in a day? We talk regularly with all our clients and use Pivot ourselves so we’re excited to share with you a step-by-step guide of what the average recruiter does in a day with Pivot. We’ve broken it down into three steps:

1. Check your missed messages

2. Get your new candidates into Pivot or find existing ones

3. Engage with them to move them onto the next step of the recruiting process

 

Read the full step-by-step here

Pivot2First Episode 33: Ben Abear

RecOps is a new business function that’s just now gaining traction in companies. We’re familiar with RevOps and DevOps, and now RecOps is the new player on the block that’s enabling companies to grow and sustain their recruiting operations. Ben, a RecOps Manager at Google Fiber, explains how it’s not just a policing function. It’s a strategy function that constantly seeks to optimize recruiting.

Listen here

Partner Spotlight: AcquireROI

In a world where finding top talent is more competitive than ever, PivotCX has joined forces to revolutionize the way companies approach talent acquisition.

We have announced an exciting strategic partnership with AcquireROI, a pioneer in automated job advertising management.

Through our seamless integration, clients are now able to post jobs in PivotCX, sponsor them on hundreds of job boards through AcquireROI, and then engage with the candidates in Pivot. Companies can launch highly targeted recruitment campaigns across various platforms and audiences. 

The result? A 2X+ increase in advertising conversion rates and recruiter productivity. Learn more about this partnership here.

Learn More about AcquireROI

Product Updates – April 24, 2024

Product Updates – April 24, 2024

by | Apr 23, 2024 | Blog, Product

New Product Features

1. Support for Programmatic Job Board Advertising with AcquireROI

You can now sponsor jobs straight from PivotCX onto hundreds of job boards thanks to our new partnership integration with programmatic vendor, AcquireROI.

Learn more about AcquireROI and Pivot here 

2. Updated Browser Plug-in

If you have the PivotCX Browser plug-in, you might have noticed a chat icon appearing next to phone numbers in your browser. Clicking on the icon will open up a new tab where you can create a new contact in your PivotCX team and begin a conversation with them. This is especially handy if you want to take contacts in your email or ATS and start chatting with them directly in Pivot.

Learn more about the PivotCX Browser Plug-in here

Bug Fixes, Improvements, and Security Updates

  • Fixed a bug that was causing duplicate conversations in some edge cases.
  • Fixes a bug that caused a small number of messages to be delayed by 2-3 seconds.
  • Improved handling of webform, HROS (HR Open Standards) and JSON wbehook payloads.
  • Fixed a bug that caused quick access buttons to be unpopulated.

Improved Video Calling

PivotCX does more than chat. With Pivot, you can make telephone calls and even one-to-one, live video calls. In this release we’ve updated our video call system to make it a better experience for recruiters and most importantly, for candidates:

  • New UI for iPhone video calling
  • Updated permissions to work with recent model iPhones.
  • Added in-app instructions for iPhone users who fail to give video permissions.
  • Improved error handling to prevent call interruptions.
  • Fixes for glitchy video on iPad and iPhone
  • Automatically start video when a room is entered.
  • Better looking and easier to use in-call controls.
  • We now wait until the recruiter connects before sending out an invitation. This prevents the candidate from being greeted by an empty room.
  • Mute and unmute now follow browser guidelines and work like other video sites.
  • The landscape mode when looking on the phone needed some improving. Adds ability to rotate the video.

Dashboard

We’ve refreshed the dashboard and made a few visual improvements for better information density, appearance, and ease of use:

  • We’ve switch Funnel and the Contacts by Source to side by side
  • The funnel is now vertical and easier to read, and it looks more like an actual ‘funnel’.
  • We’ve cleaned up the response time widgets to make them easier to read and understand.

 

Elevate Your Recruiting Game: The Power of the AcquireROI and PivotCX Partnership

Elevate Your Recruiting Game: The Power of the AcquireROI and PivotCX Partnership

by | Apr 22, 2024 | Blog, Press

In a world where finding top talent is more competitive than ever, two industry leaders are joining forces to revolutionize the way companies approach talent acquisition. AcquireROI, a pioneer in automated job advertising management, and PivotCX, a specialist in Talent Acquisition and HR Communication technologies, have announced an exciting strategic partnership that promises to transform recruiting outcomes.

What does this partnership mean for you? It means access to cutting-edge technology solutions that optimize recruitment advertising spend while enhancing hiring results. By seamlessly integrating recruitment marketing, employer branding activities, candidate communication, and engagement solutions, AcquireROI and PivotCX are reshaping the recruiting landscape.

Gone are the days of scattered efforts and disjointed processes. With this joint solution, companies can streamline their talent acquisition strategies, driving efficiency and effectiveness like never before. Here’s a glimpse of what customers can expect:

1. Enhanced Recruitment Marketing: Say goodbye to guesswork. With AcquireROI’s programmatic job advertising software, companies can launch highly targeted recruitment campaigns across various platforms and audiences. The result? A 2X+ increase in advertising conversion rates and recruiter productivity.

2. Accelerated Hiring Process: Time is of the essence in recruiting. With the combined power of AcquireROI and PivotCX, companies are experiencing a 3X+ acceleration of their hiring process. No more waiting around for the right candidate to come along.

3. Improved Candidate and Recruiter Experience: Candidate experience matters. By seamlessly integrating applicant tracking systems with PivotCX’s capabilities, companies can deliver a smoother, more engaging experience for both candidates and recruiters.

David Bernstein, PivotCX’s EVP of Corporate Development & Strategy, emphasizes the significance of this partnership: “AcquireROI’s comprehensive job advertising solution provides centralized management capabilities, addressing a common pain point for our clients. The performance transparency offered by AcquireROI allows for better decision-making and optimization of recruitment budgets.”

Timothy Myers, CEO of AcquireROI, echoes the sentiment: “We are thrilled about the PivotCX partnership. By integrating their capabilities into our platform, we can further enhance the candidate experience and provide a seamless solution for our customers.”

This joint solution isn’t just for one sector—it’s for everyone involved in talent acquisition. Whether you’re an employer, staffing agency, or a recruiting firm, the challenges remain the same: attracting, converting, and engaging top talent quickly and cost-effectively is challenging. With the AcquireROI and PivotCX partnership, these challenges become opportunities for growth and success.

Ready to revolutionize your recruiting outcomes? Visit Learn more about AcquireROI to learn more and schedule a no-obligation briefing. Don’t miss out on the chance to elevate your recruiting game with our combined solution. Let’s reshape the future of talent acquisition together.

Product Updates March 29, 2024

Product Updates March 29, 2024

by | Mar 29, 2024 | Blog, Product

New Product Features

1. Standardized SMS Opt-in Notice for Job Feeds and Career Site

Now you can set up a standard SMS notice and it will be appended to job feeds and your PivotCX career site job pages. This makes it easy to remain TCPA compliant and personalize your message, too.

Learn more about setting up your opt-in message here 

2. UI Refresh and Improvements

We’ve done a little spring cleaning on the dashboard user interface to make Pivot easier to use and an even better experience.

  • We’ve simplified lines, boxes and font sizes to make Pivot more consistent and clean.
  • Many labels have been simplified.
  • The Notes tab in the chat window has been completely redesigned
  • The smart queue in the chat window has been updated so you can see more conversations and actions are more clear.
  • You can now mark conversations as read from the smart list.
  • Dashboard widgets have been cleaned up and are easier to read.
  • The Templates tab in the chat view has been cleaned up.
  • URLS in grids have been simplified to make them easier to read, but are still fully searchable.
  • Save buttons are always in the same place in settings.
  • Users can access feed and webhook URLs from the integrations tab under team settings

Bug Fixes and Improvements

  • We’ve fixed a bug that causing URL’s to be split in two on inbound SMS message notifications.
  • Contact filtering now delivers the correct results
  • Improvements to how Pivot handles external job feeds
  • Improvements to how Pivot handles closing conversations. User will no longer be kicked out of the conversation when it’s closed.

Recruiter Chronicles March, 2024

Recruiter Chronicles March, 2024

by | Mar 9, 2024 | Blog, Newsletter

It’s been a busy start to the year here at PivotCX. We’re hearing from our Customers and Prospects that hiring is also starting to heat back up. We know Recruiting is challenging and that Teams need solutions that enable them to stay ahead of their talent competition. This is why we’re passionate about providing you with the most innovative, easy-to-use recruiting technology on the planet.

In this month’s issue of The Recruiter Chronicles, we share with you some of the latest feature updates for PivotCX, a blog post on our Multi-touch, drip campaign feature, and the latest Pivot2First Podcast Recordings to catch you up to date on the latest trends in recruiting.

New Product Updates and Fixes

Here’s an overview of some of the latest prominent changes and fixes.

We’ve added several new features recently to help recruiters streamline their work. Here’s a quick overview of the more prominent changes. Read the full release notes online for more detailed explanations and links to relevant help articles.

1. Mass Read – select multiple open conversations and mark them as ‘read from the grid view rather than clicking into each conversation.

2. Mass Status Change – change apply statuses for multiple contacts at once from the Applies grid view rather than having to click into individual conversations.

3. Hide and Show Events in Chat View – hide actions from the chat screen so you can view the whole conversation uninterrupted.

The Power of Multi-Touch Drip Campaigns for Candidate Nurturing

Recruiters are always challenged to attract, engage and retain candidates. In our latest blog post we explore the most important reasons why recruiters should take advantage of multi-touch drip campaigns so they don’t have to rely solely with candidates from job boards to fill their openings: 

Read on here

Pivot2First Episode 30: Denise Chaffin on Humans and AI in Recruiting

Mike Seidle, David Bernstein and Denise Chaffin, President of Top Source Talent, discuss the evolution of the recruiting industry and the rise of Recruitment as a Service (RAS).  The conversation also delves into the impact of AI on recruiting, including the use of AI in recruiting tools and the challenges of bias and compliance.

Watch the full recording here

Partner Spotlight: WageScape

WageScape offers the only source of next-generation compensation intelligence. WageScape is designed to provide the insights needed in today’s fast-moving, hyper-competitive recruiting environment. Wagescape shows you what’s happening with pay for any job in any location – right now! 

PivotCX and WageScape have joined forces to create a powerful solution that provides you with the insights companies need to attract and retain talent. Imagine if your recruiters were empowered with real-time insights regarding the prevailing pay rates for every job in every market they are recruiting. In a world where the trend is moving towards greater Pay Transparency, it is imperative that Recruiting Teams have their finger on the pulse of what their talent competition is paying. It is no longer sufficient to rely on Salary Survey data that is at least 6 to 12 months old. 

 All readers of the PivotCX “Recruiter Chronicles” are entitled to an exclusive offer. Click here to indicate your interest in learning more about the PivotCX – WageScape offering, and you will be able to access the power of WageScape for a free seven-day trial.

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The Power of Multi-Touch Drip Campaigns for Candidate Nurturing

The Power of Multi-Touch Drip Campaigns for Candidate Nurturing

by | Mar 5, 2024 | Blog, Product

      In the fast-paced world of recruiting, where top talent is in high demand and competition for that talent is fierce, recruiters are continually challenged to develop innovative strategies to engage and attract qualified candidates. Recruiting Teams also understand that they can not rely solely on filling their openings with candidate flow from job postings and job boards.

      Therefore, a strong sourcing strategy must incorporate active candidate responses from job ads, mining passive candidates from their Talent Community, or identifying interesting candidates from external sources. Sourcing passive candidates requires a different engagement tactic – specifically, a focus on nurturing those candidates to convert them into applicants. This blog post will explore the power of multi-touch nurturing drip campaigns and address the common barriers preventing widespread adoption. Last, we’ll identify how PivotCX is the perfect solution to execute both an Active and Passive Candidate Sourcing strategy.      

       The Benefits of Multi-Touch Drip Campaigns for Candidate Nurturing

 

1. Personalized Engagement: In today’s digital age, candidates have become acclimated to the methodologies utilized in their day-to-day consumer lives. As a result, they’ve come to expect the same level of personalized communication tailored to their needs and interests.Multi-touch drip campaigns allow recruiters to deliver targeted messages at various stages of the candidate journey, fostering a deeper connection and engagement. By segmenting candidates based on skills, experience, and career goals, recruiters can craft highly relevant content that resonates with each individual, ultimately increasing the likelihood of conversion.

2. Continuous Engagement: Building and maintaining relationships with candidates is crucial to successful recruiting. However, staying top-of-mind with candidates over an extended period can be challenging, especially when managing a large talent pool. Multi-touch drip campaigns automate the process of nurturing candidates by delivering a series of scheduled messages or content pieces over time. This consistent and systematic approach ensures that candidates remain aware of your Employer Brand and specific openings, even if they are not actively applying for roles at the moment.

3. Improved Conversion Rates: The ultimate goal of any recruitment campaign is to convert qualified candidates into applicants who will become your hires. Multi-touch drip campaigns play a pivotal role in guiding candidates through the recruitment funnel and nudging them towards taking action, whether it’s applying for a job, attending an event, or scheduling an interview. By providing relevant information, addressing concerns, and showcasing the company culture, recruiters can effectively nurture candidates and increase the likelihood of conversion, ultimately driving better hiring outcomes.

     Barriers to Adoption and How to Overcome Them

      Despite the clear benefits, many recruiting teams find it challenging to adopt multi-touch drip campaigns for candidate nurturing. Here are several reasons why:

1. Lack of Time: Recruiters often find themselves overwhelmed with various tasks throughout the day, which can hinder their ability to focus on candidate nurturing campaigns. Too many requisitions to support, too many systems they need to use in their process,, and too many candidates to identify, engage, and keep track of the responses are just a few examples of these tasks.

2. Lack of Awareness: Many recruiters are unaware of multi-touch drip campaigns’ capabilities and potential impact. Even if they are aware of the concept, many are unaware of how to build and utilize automation technology to enable them to execute on these types of campaigns.

3. Resource Constraints: Implementing and managing multi-touch drip campaigns requires time, expertise, and resources, which recruiting teams often lack. Additionally, smaller organizations or those with limited budgets may perceive this approach as too costly or complex to implement effectively.

4. Technology Integration Challenges: Integrating multi-touch drip campaign functionality with existing recruitment systems and processes can be challenging, especially for organizations using disparate or outdated technology platforms and engagement tools..

5. Change is hard: Implementing any new technology or strategy goes through an initial awkward period where people are trying to adopt “the new way. Recruiters who are comfortable with traditional methods and/or are skeptical of the effectiveness of automated nurturing will initially find executing both an active and passive approach challenging until they get into their “new groove.”  

      Providing the Path Foward

      Despite these barriers, the benefits of multi-touch drip campaigns for candidate nurturing far outweigh the challenges. The famous proverb, “Dig your well before you’re thirsty,” reminds us of the importance of being proactive by putting plans in place today for the needs you will have tomorrow.

      PivotCX is the premier solution specifically designed to address the challenges and barriers that inhibit recruiters from taking advantage of this powerful technique. Recruiters do not have the time to take on another task or the bandwidth to learn and use and yet another disconnected tool in their process. On the front end of the process, PivotCX provides an intuitive, unified interface to engage with both passive and active candidates, blended with modern, real-time communication channels. On the back end of the process, PivotCX delivers the automation needed to keep recruiters focused on engaging candidates combined with the necessary integration that ties together job boards and talent pools and synchronizes communication and statuses with CRMs and ATSs.

      PivotCX understands that change is hard and that recruiters are already swamped with tasks that make engaging and communicating with candidates and applicants challenging. This is why we set out to simplify the ability of recruiters to be proactive through nurturing their relationships with passive candidates while simultaneously being able to quickly engage and communicate with their active, inbound candidates responding to their job advertisements.

      PivotCX believes that recruiters should not have to view sourcing as an either/or scenario – i.e., either sourcing active candidates from the job boards or passive candidates from talent pools.  For the first time, recruiters can do both – from a single, unified interface.  Click here to learn more about how your Recruiting Team can double its productivity and dramatically reduce its hiring time.