PivotCX Product Updates – Feb 13, 2023

New Product Features

1. Read Button in SmartQueue

You can now mark conversations as read from the SmartQueue (the left column in the chat view) rather than having to put in the command ^read.

Learn more about using the ‘Read’ button in the SmartQueue here 

2. Mass Read

Sometimes you might be inundated with conversations that no longer require a response, or you already provided a response outside of PivotCX. We now have a ‘Mass Read’ feature that let’s you select multiple open conversations and mark them as ‘read’ from the grid view without having to click into each conversation.

Learn more about mass marking conversations as ‘Read’ here

3. Mass Status Change

You can now change the statuses of multiple contacts at once through the Applies grid view. This means you no longer have to click into each conversation to change an apply status. 

Learn more about mass changing statuses here 

5. Hide and Show Events in Chat View

In order to make the Chat view more user-friendly, we’ve implemented a new chat view option. Our new option enables you to hide actions from the chat screen. Hidden actions include Assignments, Claims, Phone Call, and Read.

Learn more about hiding and showing events here

6. Keywords

In order to make the Chat view more user-friendly, we’ve implemented a new chat view option. Our new option enables you to hide actions from the chat screen. Hidden actions include Assignments, Claims, Phone Call, and Read.

If your workflow requires these actions to be seen, We have left the option available to display these actions. The toggle is located at the top of the chat window.

Learn more about using keywords here here

Bug Fixes and Improvements

  • We now treat email addresses as case-insensitive to identify contacts. 
  • Improved accuracy and frequency of integration syncs
  • Fixed glitch where searching causes jump in search results
  • Improved team selector drop-down
  • Attribution / applies tab now sorts correctly
  • Contacts grid now has an attachment column
  • Various Improvements to job feeds

Recruiter Chronicles – January, 2024

Happy New Year! We’re ready to start this year strong with even more features, updates, and even some bug fixes to make your recruiting easier. 

In this month’s issue of The Recruiter Chronicles, we share with you some of the latest feature updates for PivotCX, a blog post on our Templates feature, and a recording of our most popular webinar to date about the mindset of the Modern Candidate. 

New Product Updates and Fixes

Here’s an overview of some of the latest prominent changes and fixes.

We’ve added various new features and fixed many different bugs in the past month. Here are just a few of the more prominent changes:
1. Keywords now have their own tab and can be associated with job requisitions.
2. Job feeds can now be pulled directly from the Feeds tab in the Team Settings.
3. Power event displays with the Text Wall Feature.
4. You can now directly edit attribution/apply fields form the chat window.

Check out these changes and more in the full release notes here.

Feature Highlight: Templates

Each month, we’ll showcase a core feature that exemplifies how we translate our mindset and approach to transforming the Recruiting Process to optimize the experience for all participants and maximize the ROI you can achieve with PivotCX. This month, we’re excited to showcase our Re-usable Template feature. Read about these 3 reasons why you and your recruiters should be using templates.

Read more about templates here

Getting in the Mind of the Modern Candidate

Our most popular webinar to date has recruiters talking! It can take as little as 15 minutes for you to make a $40,000 purchase of a new car, and yet it takes companies 2-3 months on average to fill a single opening. Why is there such a disconnect between our daily consumer experience and getting a job? What can recruiters do to meet modern candidate expectations?

Watch the full recording here

Partner Spotlight: TalentNet Media

In addition to PivotCX developing the most robust Recruiting Communication Hub in the industry, we also work hard to curate a set of partners (both Technology and Service) that further enhance the native functionality delivered. Each month we’ll focus the spotlight on a partner that is dedicated to serving the additional needs of our customers, and to further maximize the ROI on their investment in PivotCX.  This month, we’re proud to feature, TalentNet Media (insert hyperlink to the full spotlight post), a specialized consulting company focused on everything related to Talent Acquisition.

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PivotCX Updates and Bug Fixes – Jan 10, 2023

Chat

  • You can now edit apply/attribution fields from the chat window. Location, source, medium, campaign and referrer are editable.
  • Show the clipboard icon when a contact’s conversation has attachments.
  • You can now see the referring URL and click to open it in a new window.

Dashboard

  • Added apply count to the jobs/content tab. Now, you can manage candidates by job post/requisition.
  • You can now create a blast when viewing a dynamic list.
  • Import dialog is more intuitive and several bugs were fixed to make it even easier to import data.
  • Now managers can view past exports and download them.
  • We now track the inbound integration on all Indeed applies. This enables better support for automation that relies on knowing where an application or attribution originated from.
  • Apply status is now a searchable autocomplete to make it easier to find the right status.

New: Keyword Tab

  • Keyword management has moved from Team Settings to the Keywords Tab.
  • Multiple keywords can be associated with job posts/requisitions or content items. Now we can track usage of keywords and QR Codes on a per-job post/requisition basis.

New: Feeds Tab

  • You can now view all feeds connected to your PivotCX team on the Feeds tab.

New: Text Wall

  • You can now power event displays with PivotCX SMS. The wall allows your event team to text in notices that are displayed on screen or lets you allow attendees to text in messages that are displayed. You can control how many messages are rotated and how quickly messages change.

New: Career Sites

  • Pivot now has a complete career site solution that is integrated with Pivot’s built in engagement features. Now you can start communicating with candidates instantly when they apply.

Integrations

  • When syncing with an ATS via Merge, we now will use the home phone if mobile phone is not available.
  • Partner Integration with PivotCX
  • XML and JSON feeds can now be loaded every 15 minutes.

Browser Plug In

  • We now capture the URL of the page where you start a conversation and save it as an attribution.

Career Site and Content Site

  • Improved HTTP status codes for bad requests and missing pages.
  • Improved error messages for bad requests and missing pages.
  • We’ve moved the apply form above the fold on Mobile

Bug Fixes

  • We’ve fixed several bugs in the Job Creator:
    • the job title is being saved correctly
    • icons in the date picker update properly
  • Blank keywords are no longer possible.
  • Several bug fixes for improved message retrieval and display.
  • Reliability: fix deferred conversation locking that was causing periodic crashes of the chat system. Since this fix was put in place, we have had no chat system crashes.
  • Performance: When exposed to bots and spam, careers will put less load on the PivotCX API.
  • Fix: Video player will now display on HTTPS pages.

Simplify Your Texting Experience with Our Re-usable Templates Feature

Simplify Your Texting Experience with Our Re-usable Templates Feature

Everyone understands that the traditional Recruiting process is highly inefficient. At PivotCX, we’re fanatical about delivering solution that addresses the inefficiencies, and by doing so, we are able to transform the recruiting experience for everyone involved.. We think deeply about how to design every step to simplify the process, increase velocity, and drive productivity. Each month, we’ll showcase a core feature that exemplifies this mindset and philosophy. This month, we’re excited to showcase the Re-usable Template feature. This game-changing feature is designed to streamline the messaging experience and plays a critical role in driving efficiency. Here are the top three value propositions this feature enables:

 

  • Effortless Efficiency: With Re-usable Templates, you can say goodbye to repetitive typing. Re-usable Templates enable you to create and store frequently used phrases, responses, or information you find yourself sending often. Whether it’s a quick greeting, the answer to a common question, or a regular set of screening questions asked, the Re-usable Template feature allows you to easily insert these into the conversation with a simple click. Re-usable Templates enable you to boost your productivity by focusing on the conversation with the candidate versus spending time typing out messages.

  • Consistent Messaging: Maintain your brand consistency and professionalism in every interaction. Re-usable Templates ensure that your messaging is uniform across all of your conversations. Re-usable Templates enable you to craft responses, announcements, and screening questions that can then be utilized by all members of the Recruiting Team. Now you can be confident that every candidate receives the same clear, and polished messaging.

  • Personalization Made Easy: While efficiency and speed are key, the importance of personalization cannot be underestimated. PivotCX believes that Recruiting Teams should not have to sacrifice personalization in the pursuit of efficiency and speed. Just some of the placeholders available are name, location, calendar link, and job title. Re-usable Templates enable customers to effortlessly tailor their messaging – striking the right balance between efficiency, speed, and the personal touch.

Re-usable Templates are just one example of the features available that demonstrate our commitment to transforming the recruiting experience. Existing customers not yet taking advantage of this feature can watch this video or reach out to their PivotCX Representative to get assistance with setting this up.  Not yet a customer? – Schedule time with us to learn more. PivotCX enables you to address 100% of the hurdles that interfere with your ability to engage with 100% of your candidates.

9 Rules to Beat Zoom Fatigue

9 Rules to Beat Zoom Fatigue

Well, if you haven’t figured it out yet, Zoom isn’t going away. Neither is Google Meet, MS Teams, WebEx and about a million other ways to conference online. Podcasts, webcasts, and livestreams are all really great ways to get your message out. Since we’re all stuck doing a lot more video conference meetings, here are a few great tips to master the media that I’ve learned the hard way.

Let’s start with the elephant in the room. Most people feel like doing video conferences is mentally taxing and tiring.

Well, it turns out that is.

Here’s an article that makes the science of Zoom Fatigue pretty approachable: Dealing with Zoom Fatigue – https://leadership.garden/zoom-fatigue/

The takeaway? Zoom Fatigue is real and there are some steps you can take to make those days where you’re on camera five plus hours a day less mentally taxing.

Here are some ways I’ve found to make video conferencing less fatiguing: 

Setting Up Your Stage

First off you don’t have to invest a lot – just find a quiet enough place with a background that works.

Background

Three Rules:

No windows or bright lights

Light sources in the background will confuse the camera and will cause the camera to darken the subject (you) or cause issues with color.

No grids/plaid, pattern backgrounds

Grids, stripes, plaid and repetitive patterns can cause moire, which are repetitive details that exceed the camera sensor resolution causing a strange-looking wavy pattern.

Be clean

If you are going to have a wall behind you, make sure it is clean because scuffs and smudges will really show on camera.

Clothing

Aside from appropriate and inappropriate, there is one thing to worry about: moire. Stripes, checks, plaids, and dots can all cause a very distracting moire effect on the camera. I keep a solid blue shirt in the closet at work for days when I’m not camera-ready.

Equipment

Cameras and Lighting

Usually, bad cameras are a lighting problem in disguise. Good lighting is the secret to making cameras work well. Especially cheap cameras like the one in your laptop. If your camera looks grainy, crank up the light and you’ll be amazed how much better it works. A good ring or diffused desktop light can make you look 10-15 years younger by removing all the shadows from the wrinkles, battle scars, nicks and other accumulated wear and tear on your face.

Use Your Phone

Believe it or not, the camera in you mobile phone is probably about 10,000x better than the webcam in your computer. Why? Well, the face camera on your phone is probably capable of at least HD-quality recording and has AI video processing to automatically deal with light, white balance, and about 500 other thing that can ruin a video. If you have an iPhone and a Mac, you can use your iPhone as a webcam. If you are on Android, IruinCam and DroidCam let you do the same thing.

Sound

If you follow these three rules, you’ll solve 90% of audio problems before you have them:

Never use the mic in a Bluetooth device.

Don’t use the mic in any Bluetooth device. Here’s the story: Bluetooth has a ton of modes. The one that almost every headset, earbuds, or pods uses when you turn the mic on is “headset mode” where you get low-quality mono sound from the speakers, and the mic is set to a low bit rate, which makes you sound REALLY BAD. Use a different mic than your Bluetooth headset, and your Bluetooth headphones will work.

Get a Good Enough™ microphone.

Don’t panic. A good enough mic is $40-$70 including all the wiring, a boom arm, a shock mount and all the hardware. There’s a reason why in front of every great podcaster is a pretty good mic. I use Tonor’s Q9, Tonor TC40 or a Blue Snowball depending on where I’m working from.

Don’t pound on the table.

If you talk with your hands, chances are you also inadvertently bump into things. When you bump the table where the camera is, it shakes. Even worse, if the mic isn’t shock mounted, that little tap tap tap will sound like a cannon.

Candidate Engagement is a Decaying Asset

Candidate Engagement is a Decaying Asset

At PivotCX we understand the intrinsic value of engagement in the realm of recruiting. It’s not just a buzzword; it’s a lifeline that connects you with your future employees, your organization’s internal customers, and the driving force behind your success. Engagement is more than just a fleeting interaction; it’s the bedrock upon which lasting relationships are built.

Imagine engagement as a precious asset, one that depreciates over time if not nurtured. But fear not, for we are here to help you not only preserve but enhance that value. We believe in engaging faster, engaging longer, and, most importantly, engaging better.

Why is engagement crucial, you ask? Well, your future employees are the heartbeat of your organization, the potential workforce that will shape your future. At PivotCX, we treat them with the utmost respect, considering them not merely as candidates but as valued customers. Our technology is meticulously designed to cater to their needs, ensuring a seamless journey through your recruitment process.

Our platform doesn’t just create lists; it crafts relationships. We guide your prospects through your funnel, nurturing and managing these connections, transforming them into the future talent that will drive your organization forward. But remember, like any valuable asset, these relationships demand consistent maintenance and development.

Maintaining these relationships isn’t just about data hygiene; it’s about investing energy and effort into moving the needle of engagement. We understand that relationships without active engagement are like objects at rest. Just as in physics, it takes significant energy to set these relationships in motion. That investment of energy into relationships is what we excel at, propelling your recruiting and hiring journey forward.

Let’s face the truth: if engagement isn’t initiated, you’re back to square one. Think of it as rebuilding a cherished relationship from scratch. Consider the consequences: customer churn, sluggish sales, and your top talent walking away just when you need them the most. It’s a scenario no organization wants to face.

Your candidates today are the employees of tomorrow. The databases of engagement we help you create are the future human capital of your organization. Just like a historic building, if not properly maintained, they lose their charm and value. At Pivotcx, we ensure that your investment in these relationships is not only preserved but amplified.

So, let’s engage, not just for today, but for a future where your organization thrives, where your best talent is retained, and where every engagement translates into an opportunity for growth. Together, we will shape a future where your recruiting endeavors are not just efficient but deeply human and profoundly impactful. Welcome to the future of recruiting with PivotCX where humanengagement transforms into enduring success!