PivotCX Blog

Read the latest news and insights from PivotCX

PivotCX Product Updates – Feb 13, 2023

New Product Features1. Read Button in SmartQueue You can now mark conversations as read from the SmartQueue (the left column in the chat view) rather than having to put in the command ^read. Learn more about using the 'Read' button in the SmartQueue here  2. Mass Read Sometimes you might be inundated with conversations that no longer require a...

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Recruiter Chronicles – January, 2024

Happy New Year! We're ready to start this year strong with even more features, updates, and even some bug fixes to make your recruiting easier.  In this month’s issue of The Recruiter Chronicles, we share with you some of the latest feature updates for PivotCX, a blog post on our Templates feature, and a recording of our most popular webinar to...

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PivotCX Updates and Bug Fixes – Jan 10, 2023

Chat You can now edit apply/attribution fields from the chat window. Location, source, medium, campaign and referrer are editable. Show the clipboard icon when a contact’s conversation has attachments. You can now see the referring URL and click to open it in a new window. Dashboard Added apply count to the jobs/content tab. Now, you can manage...

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Recruiting Short Staffed

Recruiting Short Staffed

In today's job market, there is a significant talent shortage, and many companies are finding it challenging to recruit the right candidates. This issue is further compounded by the fact that most recruiting teams are understaffed, making finding and hiring qualified candidates even more difficult. To put it into perspective, imagine if your...

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5 Ways PivotCX Improves Recruiter Productivity

5 Ways PivotCX Improves Recruiter Productivity

Recruiting is a challenging task that requires a lot of time and effort to find the right candidates for a position. Recruiters often struggle with managing their workload and meeting the hiring targets on time. In this blog post, we will discuss five ways to improve recruiter productivity and streamline the hiring process. 1. Measure Response...

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The Math of Candidate Quality

The Math of Candidate Quality

One of the most misunderstood concepts in recruiting is candidate quality. When you deal with a small number of candidates, it’s easy to think finding great people is easy. As you scale your recruiting efforts up, something surprising happens: When I get more applicants, the quality goes down! I have to do a lot more work to find interesting and...

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Recruiting Shouldn’t Be an Emergency.

Recruiting Shouldn’t Be an Emergency.

If you feel like making hires is always done in fire drill fashion, you are not alone. It’s especially hard to recruit well when you are small or you are not a hyper-growth startup. If you think about it, the reason recruiting feels like an emergency is simple:         Since we don’t hire every day, we don’t give it every-day...

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