PivotCX Product Updates – Feb 13, 2023

New Product Features

1. Read Button in SmartQueue

You can now mark conversations as read from the SmartQueue (the left column in the chat view) rather than having to put in the command ^read.

Learn more about using the ‘Read’ button in the SmartQueue here 

2. Mass Read

Sometimes you might be inundated with conversations that no longer require a response, or you already provided a response outside of PivotCX. We now have a ‘Mass Read’ feature that let’s you select multiple open conversations and mark them as ‘read’ from the grid view without having to click into each conversation.

Learn more about mass marking conversations as ‘Read’ here

3. Mass Status Change

You can now change the statuses of multiple contacts at once through the Applies grid view. This means you no longer have to click into each conversation to change an apply status. 

Learn more about mass changing statuses here 

5. Hide and Show Events in Chat View

In order to make the Chat view more user-friendly, we’ve implemented a new chat view option. Our new option enables you to hide actions from the chat screen. Hidden actions include Assignments, Claims, Phone Call, and Read.

Learn more about hiding and showing events here

6. Keywords

In order to make the Chat view more user-friendly, we’ve implemented a new chat view option. Our new option enables you to hide actions from the chat screen. Hidden actions include Assignments, Claims, Phone Call, and Read.

If your workflow requires these actions to be seen, We have left the option available to display these actions. The toggle is located at the top of the chat window.

Learn more about using keywords here here

Bug Fixes and Improvements

  • We now treat email addresses as case-insensitive to identify contacts. 
  • Improved accuracy and frequency of integration syncs
  • Fixed glitch where searching causes jump in search results
  • Improved team selector drop-down
  • Attribution / applies tab now sorts correctly
  • Contacts grid now has an attachment column
  • Various Improvements to job feeds

Recruiter Chronicles – January, 2024

Happy New Year! We’re ready to start this year strong with even more features, updates, and even some bug fixes to make your recruiting easier. 

In this month’s issue of The Recruiter Chronicles, we share with you some of the latest feature updates for PivotCX, a blog post on our Templates feature, and a recording of our most popular webinar to date about the mindset of the Modern Candidate. 

New Product Updates and Fixes

Here’s an overview of some of the latest prominent changes and fixes.

We’ve added various new features and fixed many different bugs in the past month. Here are just a few of the more prominent changes:
1. Keywords now have their own tab and can be associated with job requisitions.
2. Job feeds can now be pulled directly from the Feeds tab in the Team Settings.
3. Power event displays with the Text Wall Feature.
4. You can now directly edit attribution/apply fields form the chat window.

Check out these changes and more in the full release notes here.

Feature Highlight: Templates

Each month, we’ll showcase a core feature that exemplifies how we translate our mindset and approach to transforming the Recruiting Process to optimize the experience for all participants and maximize the ROI you can achieve with PivotCX. This month, we’re excited to showcase our Re-usable Template feature. Read about these 3 reasons why you and your recruiters should be using templates.

Read more about templates here

Getting in the Mind of the Modern Candidate

Our most popular webinar to date has recruiters talking! It can take as little as 15 minutes for you to make a $40,000 purchase of a new car, and yet it takes companies 2-3 months on average to fill a single opening. Why is there such a disconnect between our daily consumer experience and getting a job? What can recruiters do to meet modern candidate expectations?

Watch the full recording here

Partner Spotlight: TalentNet Media

In addition to PivotCX developing the most robust Recruiting Communication Hub in the industry, we also work hard to curate a set of partners (both Technology and Service) that further enhance the native functionality delivered. Each month we’ll focus the spotlight on a partner that is dedicated to serving the additional needs of our customers, and to further maximize the ROI on their investment in PivotCX.  This month, we’re proud to feature, TalentNet Media (insert hyperlink to the full spotlight post), a specialized consulting company focused on everything related to Talent Acquisition.

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PivotCX Updates and Bug Fixes – Jan 10, 2023

Chat

  • You can now edit apply/attribution fields from the chat window. Location, source, medium, campaign and referrer are editable.
  • Show the clipboard icon when a contact’s conversation has attachments.
  • You can now see the referring URL and click to open it in a new window.

Dashboard

  • Added apply count to the jobs/content tab. Now, you can manage candidates by job post/requisition.
  • You can now create a blast when viewing a dynamic list.
  • Import dialog is more intuitive and several bugs were fixed to make it even easier to import data.
  • Now managers can view past exports and download them.
  • We now track the inbound integration on all Indeed applies. This enables better support for automation that relies on knowing where an application or attribution originated from.
  • Apply status is now a searchable autocomplete to make it easier to find the right status.

New: Keyword Tab

  • Keyword management has moved from Team Settings to the Keywords Tab.
  • Multiple keywords can be associated with job posts/requisitions or content items. Now we can track usage of keywords and QR Codes on a per-job post/requisition basis.

New: Feeds Tab

  • You can now view all feeds connected to your PivotCX team on the Feeds tab.

New: Text Wall

  • You can now power event displays with PivotCX SMS. The wall allows your event team to text in notices that are displayed on screen or lets you allow attendees to text in messages that are displayed. You can control how many messages are rotated and how quickly messages change.

New: Career Sites

  • Pivot now has a complete career site solution that is integrated with Pivot’s built in engagement features. Now you can start communicating with candidates instantly when they apply.

Integrations

  • When syncing with an ATS via Merge, we now will use the home phone if mobile phone is not available.
  • Partner Integration with PivotCX
  • XML and JSON feeds can now be loaded every 15 minutes.

Browser Plug In

  • We now capture the URL of the page where you start a conversation and save it as an attribution.

Career Site and Content Site

  • Improved HTTP status codes for bad requests and missing pages.
  • Improved error messages for bad requests and missing pages.
  • We’ve moved the apply form above the fold on Mobile

Bug Fixes

  • We’ve fixed several bugs in the Job Creator:
    • the job title is being saved correctly
    • icons in the date picker update properly
  • Blank keywords are no longer possible.
  • Several bug fixes for improved message retrieval and display.
  • Reliability: fix deferred conversation locking that was causing periodic crashes of the chat system. Since this fix was put in place, we have had no chat system crashes.
  • Performance: When exposed to bots and spam, careers will put less load on the PivotCX API.
  • Fix: Video player will now display on HTTPS pages.

Speed Up Recruiting with Dynamic Lists

PivotCX is excited to announce our dynamic lists feature!

We already let users sort candidates by all sorts of filters such as location, job title, or application date. Now you can save those filters and use them to make dynamic lists.

Let’s say you have a list of candidates from Indianapolis, IN. Whenever a candidate meets the criteria for the list (for example, they live in Indianapolis, IN), they are automatically included in the list. The moment they no longer meet it, (their city is no longer Indianapolis), then they are removed from the list.

Learn more about how to make and use dynamic lists here: (insert link to help article).

There are all sorts of ways to use dynamic lists in your recruiting communications. Here are 4 simple ways you can start using dynamic lists today:

 

  1. Re-engage with Past Applicants – create a list of past applicants to a particular position and have it update automatically every time someone applies for that position. If ever the position opens up, you’ll have ready-to-go an up-to-date list of everyone who has applied to it in the past.
  2. Use for Job Fairs – Create a dynamic of list of everyone who has visited you at your job fair. As they fill out your your apply form at the booth, they’ll be added to your list in real-time. Then you can send everyone from the list a quick follow-up message after the job fair, thanking them for coming and inviting them to apply online.
  3. Send location-specific messages to candidates or employees – Pivot lets recruiters filter contacts by almost everything: from the job they applied to, to where they’re located. Make a dynamic of list of everyone from a particular location and then send them timely messages pertinent to them.
  4. Follow up with Interviews – make a dynamic list of everyone who hasn’t scheduled an interview yet. Then regularly schedule out messages with your calendly link to them to invite them to interview. You’ll then start to see less ghosting and more interviews on your calendar.
Indy Star: Remote Work Option Loved at PivotCX

Indy Star: Remote Work Option Loved at PivotCX

Since the pandemic, employees have been given the choice of working in the office or from home at PivotCX.  The Indianapolis Star interviewed CTO Mike Seidle, Software Developer Ana SerVaas and Client Success leader J’Nay Wiley and visited Pivot to see just what a hybrid workplace is like in this front page Sunday feature and video.  Find out how Indianapolis based Pivot is leveraging flexible working arrangements to be a better place to work and get a competitive recruiting advantage against Silicon Valley rivals.

Watch the Full Video on the IndyStar: https://www.indystar.com/videos/news/local/2023/01/17/hybrid-workspaces-help-employees-company/11058879002/

For IndyStar subscribers: https://www.indystar.com/story/money/2023/01/17/indiana-companies-salesforce-push-back-remote-work/69799323007/

View Pictures here: https://www.indystar.com/picture-gallery/news/local/2023/01/17/work-home-office-choice-local-firm/11041322002/