Simplify Your Texting Experience with Our Re-usable Templates Feature

Simplify Your Texting Experience with Our Re-usable Templates Feature

Everyone understands that the traditional Recruiting process is highly inefficient. At PivotCX, we’re fanatical about delivering solution that addresses the inefficiencies, and by doing so, we are able to transform the recruiting experience for everyone involved.. We think deeply about how to design every step to simplify the process, increase velocity, and drive productivity. Each month, we’ll showcase a core feature that exemplifies this mindset and philosophy. This month, we’re excited to showcase the Re-usable Template feature. This game-changing feature is designed to streamline the messaging experience and plays a critical role in driving efficiency. Here are the top three value propositions this feature enables:

 

  • Effortless Efficiency: With Re-usable Templates, you can say goodbye to repetitive typing. Re-usable Templates enable you to create and store frequently used phrases, responses, or information you find yourself sending often. Whether it’s a quick greeting, the answer to a common question, or a regular set of screening questions asked, the Re-usable Template feature allows you to easily insert these into the conversation with a simple click. Re-usable Templates enable you to boost your productivity by focusing on the conversation with the candidate versus spending time typing out messages.

  • Consistent Messaging: Maintain your brand consistency and professionalism in every interaction. Re-usable Templates ensure that your messaging is uniform across all of your conversations. Re-usable Templates enable you to craft responses, announcements, and screening questions that can then be utilized by all members of the Recruiting Team. Now you can be confident that every candidate receives the same clear, and polished messaging.

  • Personalization Made Easy: While efficiency and speed are key, the importance of personalization cannot be underestimated. PivotCX believes that Recruiting Teams should not have to sacrifice personalization in the pursuit of efficiency and speed. Just some of the placeholders available are name, location, calendar link, and job title. Re-usable Templates enable customers to effortlessly tailor their messaging – striking the right balance between efficiency, speed, and the personal touch.

Re-usable Templates are just one example of the features available that demonstrate our commitment to transforming the recruiting experience. Existing customers not yet taking advantage of this feature can watch this video or reach out to their PivotCX Representative to get assistance with setting this up.  Not yet a customer? – Schedule time with us to learn more. PivotCX enables you to address 100% of the hurdles that interfere with your ability to engage with 100% of your candidates.

9 Rules to Beat Zoom Fatigue

9 Rules to Beat Zoom Fatigue

Well, if you haven’t figured it out yet, Zoom isn’t going away. Neither is Google Meet, MS Teams, WebEx and about a million other ways to conference online. Podcasts, webcasts, and livestreams are all really great ways to get your message out. Since we’re all stuck doing a lot more video conference meetings, here are a few great tips to master the media that I’ve learned the hard way.

Let’s start with the elephant in the room. Most people feel like doing video conferences is mentally taxing and tiring.

Well, it turns out that is.

Here’s an article that makes the science of Zoom Fatigue pretty approachable: Dealing with Zoom Fatigue – https://leadership.garden/zoom-fatigue/

The takeaway? Zoom Fatigue is real and there are some steps you can take to make those days where you’re on camera five plus hours a day less mentally taxing.

Here are some ways I’ve found to make video conferencing less fatiguing: 

Setting Up Your Stage

First off you don’t have to invest a lot – just find a quiet enough place with a background that works.

Background

Three Rules:

No windows or bright lights

Light sources in the background will confuse the camera and will cause the camera to darken the subject (you) or cause issues with color.

No grids/plaid, pattern backgrounds

Grids, stripes, plaid and repetitive patterns can cause moire, which are repetitive details that exceed the camera sensor resolution causing a strange-looking wavy pattern.

Be clean

If you are going to have a wall behind you, make sure it is clean because scuffs and smudges will really show on camera.

Clothing

Aside from appropriate and inappropriate, there is one thing to worry about: moire. Stripes, checks, plaids, and dots can all cause a very distracting moire effect on the camera. I keep a solid blue shirt in the closet at work for days when I’m not camera-ready.

Equipment

Cameras and Lighting

Usually, bad cameras are a lighting problem in disguise. Good lighting is the secret to making cameras work well. Especially cheap cameras like the one in your laptop. If your camera looks grainy, crank up the light and you’ll be amazed how much better it works. A good ring or diffused desktop light can make you look 10-15 years younger by removing all the shadows from the wrinkles, battle scars, nicks and other accumulated wear and tear on your face.

Use Your Phone

Believe it or not, the camera in you mobile phone is probably about 10,000x better than the webcam in your computer. Why? Well, the face camera on your phone is probably capable of at least HD-quality recording and has AI video processing to automatically deal with light, white balance, and about 500 other thing that can ruin a video. If you have an iPhone and a Mac, you can use your iPhone as a webcam. If you are on Android, IruinCam and DroidCam let you do the same thing.

Sound

If you follow these three rules, you’ll solve 90% of audio problems before you have them:

Never use the mic in a Bluetooth device.

Don’t use the mic in any Bluetooth device. Here’s the story: Bluetooth has a ton of modes. The one that almost every headset, earbuds, or pods uses when you turn the mic on is “headset mode” where you get low-quality mono sound from the speakers, and the mic is set to a low bit rate, which makes you sound REALLY BAD. Use a different mic than your Bluetooth headset, and your Bluetooth headphones will work.

Get a Good Enough™ microphone.

Don’t panic. A good enough mic is $40-$70 including all the wiring, a boom arm, a shock mount and all the hardware. There’s a reason why in front of every great podcaster is a pretty good mic. I use Tonor’s Q9, Tonor TC40 or a Blue Snowball depending on where I’m working from.

Don’t pound on the table.

If you talk with your hands, chances are you also inadvertently bump into things. When you bump the table where the camera is, it shakes. Even worse, if the mic isn’t shock mounted, that little tap tap tap will sound like a cannon.

Candidate Engagement is a Decaying Asset

Candidate Engagement is a Decaying Asset

At PivotCX we understand the intrinsic value of engagement in the realm of recruiting. It’s not just a buzzword; it’s a lifeline that connects you with your future employees, your organization’s internal customers, and the driving force behind your success. Engagement is more than just a fleeting interaction; it’s the bedrock upon which lasting relationships are built.

Imagine engagement as a precious asset, one that depreciates over time if not nurtured. But fear not, for we are here to help you not only preserve but enhance that value. We believe in engaging faster, engaging longer, and, most importantly, engaging better.

Why is engagement crucial, you ask? Well, your future employees are the heartbeat of your organization, the potential workforce that will shape your future. At PivotCX, we treat them with the utmost respect, considering them not merely as candidates but as valued customers. Our technology is meticulously designed to cater to their needs, ensuring a seamless journey through your recruitment process.

Our platform doesn’t just create lists; it crafts relationships. We guide your prospects through your funnel, nurturing and managing these connections, transforming them into the future talent that will drive your organization forward. But remember, like any valuable asset, these relationships demand consistent maintenance and development.

Maintaining these relationships isn’t just about data hygiene; it’s about investing energy and effort into moving the needle of engagement. We understand that relationships without active engagement are like objects at rest. Just as in physics, it takes significant energy to set these relationships in motion. That investment of energy into relationships is what we excel at, propelling your recruiting and hiring journey forward.

Let’s face the truth: if engagement isn’t initiated, you’re back to square one. Think of it as rebuilding a cherished relationship from scratch. Consider the consequences: customer churn, sluggish sales, and your top talent walking away just when you need them the most. It’s a scenario no organization wants to face.

Your candidates today are the employees of tomorrow. The databases of engagement we help you create are the future human capital of your organization. Just like a historic building, if not properly maintained, they lose their charm and value. At Pivotcx, we ensure that your investment in these relationships is not only preserved but amplified.

So, let’s engage, not just for today, but for a future where your organization thrives, where your best talent is retained, and where every engagement translates into an opportunity for growth. Together, we will shape a future where your recruiting endeavors are not just efficient but deeply human and profoundly impactful. Welcome to the future of recruiting with PivotCX where humanengagement transforms into enduring success!

Quick Thought: Job Seekers are Scarce

Quick Thought: Job Seekers are Scarce

Just a quick thought:

Business = Process + People + Assets

If a business is really the sum of the people executing a process using company assets, then maybe it’s time to think harder about the people part of the equation.

People are now the scarce part of the story. It hasn’t been that way in most of our lifetimes. It will be, at least until 2046 when the US DOL says the labor market will start expanding again.

Recruiting Short Staffed

Recruiting Short Staffed

In today’s job market, there is a significant talent shortage, and many companies are finding it challenging to recruit the right candidates. This issue is further compounded by the fact that most recruiting teams are understaffed, making finding and hiring qualified candidates even more difficult.

To put it into perspective, imagine if your customer service team were taking 3-4 weeks to follow up with customers. You would quickly realize that you need more customer service representatives to handle the increasing workload. You might even consider bringing in an outsourced call center to help manage the influx of customer inquiries.

Similarly, if your sales team was taking two weeks to follow up on a lead, you would likely hire more BDRs and sales reps to help speed up the sales process. In some cases, you might even consider outsourcing your sales efforts to an agency.

Given the urgency of these situations, it’s essential to look at recruiting emergencies in the same way. Companies need to take swift action to address their talent needs and ensure that they have the resources and support necessary to find and attract top candidates in today’s competitive job market.

If you can’t help being short-staffed, then you still don’t have to settle for 1-2 week turnaround times. With a communications hub like PivotCX your recruiters can be engaging with 3x the number of candidates as before. Make sure your recruiters have the right tools, and they’ll be able to meet their goals. 

5 Ways PivotCX Improves Recruiter Productivity

5 Ways PivotCX Improves Recruiter Productivity

Recruiting is a challenging task that requires a lot of time and effort to find the right candidates for a position. Recruiters often struggle with managing their workload and meeting the hiring targets on time. In this blog post, we will discuss five ways to improve recruiter productivity and streamline the hiring process.

1. Measure Response Time

Response time is a critical factor in candidate experience, and it can significantly impact the hiring process. Measuring response time for Candidate Development Representatives (CDRs), recruiters, and candidates can help recruiters to identify areas for improvement. A quick response time can create a positive impression and enhance the candidate’s interest in the company. On the other hand, a delayed response can lead to a negative experience and may result in the candidate accepting another job offer.

2. Measure Engagement Rates

Engagement rates can help recruiters to determine how many candidates are actively engaged in the hiring process. It is essential to track how many candidates have had a human-to-human conversation with the recruiting team. Measuring engagement rates can help recruiters identify areas of improvement and adjust their recruitment strategy accordingly.

3. Find Out Time to Offer

The time taken to make an offer to a candidate is critical in the hiring process. It is essential to determine how long it takes to move a candidate from the application stage to the offer stage. This information can help recruiters to identify bottlenecks in the hiring process and improve the time-to-hire metric. As 90% of candidates take the first job they are offered, it is vital to ensure that the company can make an offer quickly to secure the best candidates.

4. Secret Shop Your Hiring Process

Secret shopping your hiring process can help recruiters to identify areas for improvement and provide a better candidate experience. Recruiters can find their job on different platforms and apply under different names to test the application process. They can then evaluate how easy it was to apply, whether everything worked, and whether candidates were able to complete the application process. After applying, they can measure how long it takes until a recruiter contacts them and how long it takes until they have a human-to-human conversation.

5. Add CDRs to Your Team

Adding Candidate Development Representatives (CDRs) to the recruitment team can help to improve productivity and streamline the hiring process. CDRs can be responsible for making contact with candidates and ensuring that they do not fall through the cracks. This responsibility can free up recruiters to focus on building relationships with candidates and hiring managers. This approach can help to ensure that candidates are not lost during the hiring process due to lack of communication.

Conclusion

Improving recruiter productivity is critical to the success of any recruitment team. Measuring response time, engagement rates, and time-to-offer can help recruiters to identify areas for improvement. Secret shopping the hiring process can help to identify friction points and provide a better candidate experience. Adding CDRs to the team can help to streamline the hiring process. By implementing these five strategies, recruiters can improve productivity and meet their hiring targets on time.