Product Updates March 29, 2024

Product Updates March 29, 2024

by | Mar 29, 2024 | Blog, Product

New Product Features

1. Standardized SMS Opt-in Notice for Job Feeds and Career Site

Now you can set up a standard SMS notice and it will be appended to job feeds and your PivotCX career site job pages. This makes it easy to remain TCPA compliant and personalize your message, too.

Learn more about setting up your opt-in message here 

2. UI Refresh and Improvements

We’ve done a little spring cleaning on the dashboard user interface to make Pivot easier to use and an even better experience.

  • We’ve simplified lines, boxes and font sizes to make Pivot more consistent and clean.
  • Many labels have been simplified.
  • The Notes tab in the chat window has been completely redesigned
  • The smart queue in the chat window has been updated so you can see more conversations and actions are more clear.
  • You can now mark conversations as read from the smart list.
  • Dashboard widgets have been cleaned up and are easier to read.
  • The Templates tab in the chat view has been cleaned up.
  • URLS in grids have been simplified to make them easier to read, but are still fully searchable.
  • Save buttons are always in the same place in settings.
  • Users can access feed and webhook URLs from the integrations tab under team settings

Bug Fixes and Improvements

  • We’ve fixed a bug that causing URL’s to be split in two on inbound SMS message notifications.
  • Contact filtering now delivers the correct results
  • Improvements to how Pivot handles external job feeds
  • Improvements to how Pivot handles closing conversations. User will no longer be kicked out of the conversation when it’s closed.

Recruiter Chronicles March, 2024

Recruiter Chronicles March, 2024

by | Mar 9, 2024 | Blog, Newsletter

It’s been a busy start to the year here at PivotCX. We’re hearing from our Customers and Prospects that hiring is also starting to heat back up. We know Recruiting is challenging and that Teams need solutions that enable them to stay ahead of their talent competition. This is why we’re passionate about providing you with the most innovative, easy-to-use recruiting technology on the planet.

In this month’s issue of The Recruiter Chronicles, we share with you some of the latest feature updates for PivotCX, a blog post on our Multi-touch, drip campaign feature, and the latest Pivot2First Podcast Recordings to catch you up to date on the latest trends in recruiting.

New Product Updates and Fixes

Here’s an overview of some of the latest prominent changes and fixes.

We’ve added several new features recently to help recruiters streamline their work. Here’s a quick overview of the more prominent changes. Read the full release notes online for more detailed explanations and links to relevant help articles.

1. Mass Read – select multiple open conversations and mark them as ‘read from the grid view rather than clicking into each conversation.

2. Mass Status Change – change apply statuses for multiple contacts at once from the Applies grid view rather than having to click into individual conversations.

3. Hide and Show Events in Chat View – hide actions from the chat screen so you can view the whole conversation uninterrupted.

The Power of Multi-Touch Drip Campaigns for Candidate Nurturing

Recruiters are always challenged to attract, engage and retain candidates. In our latest blog post we explore the most important reasons why recruiters should take advantage of multi-touch drip campaigns so they don’t have to rely solely with candidates from job boards to fill their openings: 

Read on here

Pivot2First Episode 30: Denise Chaffin on Humans and AI in Recruiting

Mike Seidle, David Bernstein and Denise Chaffin, President of Top Source Talent, discuss the evolution of the recruiting industry and the rise of Recruitment as a Service (RAS).  The conversation also delves into the impact of AI on recruiting, including the use of AI in recruiting tools and the challenges of bias and compliance.

Watch the full recording here

Partner Spotlight: WageScape

WageScape offers the only source of next-generation compensation intelligence. WageScape is designed to provide the insights needed in today’s fast-moving, hyper-competitive recruiting environment. Wagescape shows you what’s happening with pay for any job in any location – right now! 

PivotCX and WageScape have joined forces to create a powerful solution that provides you with the insights companies need to attract and retain talent. Imagine if your recruiters were empowered with real-time insights regarding the prevailing pay rates for every job in every market they are recruiting. In a world where the trend is moving towards greater Pay Transparency, it is imperative that Recruiting Teams have their finger on the pulse of what their talent competition is paying. It is no longer sufficient to rely on Salary Survey data that is at least 6 to 12 months old. 

 All readers of the PivotCX “Recruiter Chronicles” are entitled to an exclusive offer. Click here to indicate your interest in learning more about the PivotCX – WageScape offering, and you will be able to access the power of WageScape for a free seven-day trial.

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