Product Updates – April 24, 2024

Product Updates – April 24, 2024

New Product Features

1. Support for Programmatic Job Board Advertising with AcquireROI

You can now sponsor jobs straight from PivotCX onto hundreds of job boards thanks to our new partnership integration with programmatic vendor, AcquireROI.

Learn more about AcquireROI and Pivot here 

2. Updated Browser Plug-in

If you have the PivotCX Browser plug-in, you might have noticed a chat icon appearing next to phone numbers in your browser. Clicking on the icon will open up a new tab where you can create a new contact in your PivotCX team and begin a conversation with them. This is especially handy if you want to take contacts in your email or ATS and start chatting with them directly in Pivot.

Learn more about the PivotCX Browser Plug-in here

Bug Fixes, Improvements, and Security Updates

  • Fixed a bug that was causing duplicate conversations in some edge cases.
  • Fixes a bug that caused a small number of messages to be delayed by 2-3 seconds.
  • Improved handling of webform, HROS (HR Open Standards) and JSON wbehook payloads.
  • Fixed a bug that caused quick access buttons to be unpopulated.

Improved Video Calling

PivotCX does more than chat. With Pivot, you can make telephone calls and even one-to-one, live video calls. In this release we’ve updated our video call system to make it a better experience for recruiters and most importantly, for candidates:

  • New UI for iPhone video calling
  • Updated permissions to work with recent model iPhones.
  • Added in-app instructions for iPhone users who fail to give video permissions.
  • Improved error handling to prevent call interruptions.
  • Fixes for glitchy video on iPad and iPhone
  • Automatically start video when a room is entered.
  • Better looking and easier to use in-call controls.
  • We now wait until the recruiter connects before sending out an invitation. This prevents the candidate from being greeted by an empty room.
  • Mute and unmute now follow browser guidelines and work like other video sites.
  • The landscape mode when looking on the phone needed some improving. Adds ability to rotate the video.

Dashboard

We’ve refreshed the dashboard and made a few visual improvements for better information density, appearance, and ease of use:

  • We’ve switch Funnel and the Contacts by Source to side by side
  • The funnel is now vertical and easier to read, and it looks more like an actual ‘funnel’.
  • We’ve cleaned up the response time widgets to make them easier to read and understand.

 

Product Updates March 29, 2024

Product Updates March 29, 2024

New Product Features

1. Standardized SMS Opt-in Notice for Job Feeds and Career Site

Now you can set up a standard SMS notice and it will be appended to job feeds and your PivotCX career site job pages. This makes it easy to remain TCPA compliant and personalize your message, too.

Learn more about setting up your opt-in message here 

2. UI Refresh and Improvements

We’ve done a little spring cleaning on the dashboard user interface to make Pivot easier to use and an even better experience.

  • We’ve simplified lines, boxes and font sizes to make Pivot more consistent and clean.
  • Many labels have been simplified.
  • The Notes tab in the chat window has been completely redesigned
  • The smart queue in the chat window has been updated so you can see more conversations and actions are more clear.
  • You can now mark conversations as read from the smart list.
  • Dashboard widgets have been cleaned up and are easier to read.
  • The Templates tab in the chat view has been cleaned up.
  • URLS in grids have been simplified to make them easier to read, but are still fully searchable.
  • Save buttons are always in the same place in settings.
  • Users can access feed and webhook URLs from the integrations tab under team settings

Bug Fixes and Improvements

  • We’ve fixed a bug that causing URL’s to be split in two on inbound SMS message notifications.
  • Contact filtering now delivers the correct results
  • Improvements to how Pivot handles external job feeds
  • Improvements to how Pivot handles closing conversations. User will no longer be kicked out of the conversation when it’s closed.

The Power of Multi-Touch Drip Campaigns for Candidate Nurturing

The Power of Multi-Touch Drip Campaigns for Candidate Nurturing

      In the fast-paced world of recruiting, where top talent is in high demand and competition for that talent is fierce, recruiters are continually challenged to develop innovative strategies to engage and attract qualified candidates. Recruiting Teams also understand that they can not rely solely on filling their openings with candidate flow from job postings and job boards.

      Therefore, a strong sourcing strategy must incorporate active candidate responses from job ads, mining passive candidates from their Talent Community, or identifying interesting candidates from external sources. Sourcing passive candidates requires a different engagement tactic – specifically, a focus on nurturing those candidates to convert them into applicants. This blog post will explore the power of multi-touch nurturing drip campaigns and address the common barriers preventing widespread adoption. Last, we’ll identify how PivotCX is the perfect solution to execute both an Active and Passive Candidate Sourcing strategy.      

       The Benefits of Multi-Touch Drip Campaigns for Candidate Nurturing

 

1. Personalized Engagement: In today’s digital age, candidates have become acclimated to the methodologies utilized in their day-to-day consumer lives. As a result, they’ve come to expect the same level of personalized communication tailored to their needs and interests.Multi-touch drip campaigns allow recruiters to deliver targeted messages at various stages of the candidate journey, fostering a deeper connection and engagement. By segmenting candidates based on skills, experience, and career goals, recruiters can craft highly relevant content that resonates with each individual, ultimately increasing the likelihood of conversion.

2. Continuous Engagement: Building and maintaining relationships with candidates is crucial to successful recruiting. However, staying top-of-mind with candidates over an extended period can be challenging, especially when managing a large talent pool. Multi-touch drip campaigns automate the process of nurturing candidates by delivering a series of scheduled messages or content pieces over time. This consistent and systematic approach ensures that candidates remain aware of your Employer Brand and specific openings, even if they are not actively applying for roles at the moment.

3. Improved Conversion Rates: The ultimate goal of any recruitment campaign is to convert qualified candidates into applicants who will become your hires. Multi-touch drip campaigns play a pivotal role in guiding candidates through the recruitment funnel and nudging them towards taking action, whether it’s applying for a job, attending an event, or scheduling an interview. By providing relevant information, addressing concerns, and showcasing the company culture, recruiters can effectively nurture candidates and increase the likelihood of conversion, ultimately driving better hiring outcomes.

     Barriers to Adoption and How to Overcome Them

      Despite the clear benefits, many recruiting teams find it challenging to adopt multi-touch drip campaigns for candidate nurturing. Here are several reasons why:

1. Lack of Time: Recruiters often find themselves overwhelmed with various tasks throughout the day, which can hinder their ability to focus on candidate nurturing campaigns. Too many requisitions to support, too many systems they need to use in their process,, and too many candidates to identify, engage, and keep track of the responses are just a few examples of these tasks.

2. Lack of Awareness: Many recruiters are unaware of multi-touch drip campaigns’ capabilities and potential impact. Even if they are aware of the concept, many are unaware of how to build and utilize automation technology to enable them to execute on these types of campaigns.

3. Resource Constraints: Implementing and managing multi-touch drip campaigns requires time, expertise, and resources, which recruiting teams often lack. Additionally, smaller organizations or those with limited budgets may perceive this approach as too costly or complex to implement effectively.

4. Technology Integration Challenges: Integrating multi-touch drip campaign functionality with existing recruitment systems and processes can be challenging, especially for organizations using disparate or outdated technology platforms and engagement tools..

5. Change is hard: Implementing any new technology or strategy goes through an initial awkward period where people are trying to adopt “the new way. Recruiters who are comfortable with traditional methods and/or are skeptical of the effectiveness of automated nurturing will initially find executing both an active and passive approach challenging until they get into their “new groove.”  

      Providing the Path Foward

      Despite these barriers, the benefits of multi-touch drip campaigns for candidate nurturing far outweigh the challenges. The famous proverb, “Dig your well before you’re thirsty,” reminds us of the importance of being proactive by putting plans in place today for the needs you will have tomorrow.

      PivotCX is the premier solution specifically designed to address the challenges and barriers that inhibit recruiters from taking advantage of this powerful technique. Recruiters do not have the time to take on another task or the bandwidth to learn and use and yet another disconnected tool in their process. On the front end of the process, PivotCX provides an intuitive, unified interface to engage with both passive and active candidates, blended with modern, real-time communication channels. On the back end of the process, PivotCX delivers the automation needed to keep recruiters focused on engaging candidates combined with the necessary integration that ties together job boards and talent pools and synchronizes communication and statuses with CRMs and ATSs.

      PivotCX understands that change is hard and that recruiters are already swamped with tasks that make engaging and communicating with candidates and applicants challenging. This is why we set out to simplify the ability of recruiters to be proactive through nurturing their relationships with passive candidates while simultaneously being able to quickly engage and communicate with their active, inbound candidates responding to their job advertisements.

      PivotCX believes that recruiters should not have to view sourcing as an either/or scenario – i.e., either sourcing active candidates from the job boards or passive candidates from talent pools.  For the first time, recruiters can do both – from a single, unified interface.  Click here to learn more about how your Recruiting Team can double its productivity and dramatically reduce its hiring time.

 

 

PivotCX Product Updates – March 7, 2024

PivotCX Product Updates – March 7, 2024

New Product Features

1. Read Button in SmartQueue

You can now mark conversations as read from the SmartQueue (the left column in the chat view) rather than having to put in the command ^read.

Learn more about using the ‘Read’ button in the SmartQueue here 

2. Mass Read

Sometimes you might be inundated with conversations that no longer require a response, or you already provided a response outside of PivotCX. We now have a ‘Mass Read’ feature that let’s you select multiple open conversations and mark them as ‘read’ from the grid view without having to click into each conversation.

Learn more about mass marking conversations as ‘Read’ here

3. Mass Status Change

You can now change the statuses of multiple contacts at once through the Applies grid view. This means you no longer have to click into each conversation to change an apply status. 

Learn more about mass changing statuses here 

5. Hide and Show Events in Chat View

In order to make the Chat view more user-friendly, we’ve implemented a new chat view option. Our new option enables you to hide actions from the chat screen. Hidden actions include Assignments, Claims, Phone Call, and Read.

Learn more about hiding and showing events here

6. Keywords

In order to make the Chat view more user-friendly, we’ve implemented a new chat view option. Our new option enables you to hide actions from the chat screen. Hidden actions include Assignments, Claims, Phone Call, and Read.

If your workflow requires these actions to be seen, We have left the option available to display these actions. The toggle is located at the top of the chat window.

Learn more about using keywords here here

Bug Fixes and Improvements

  • We now treat email addresses as case-insensitive to identify contacts. 
  • Improved accuracy and frequency of integration syncs
  • Fixed glitch where searching causes jump in search results
  • Improved team selector drop-down
  • Attribution / applies tab now sorts correctly
  • Contacts grid now has an attachment column
  • Various Improvements to job feeds

PivotCX Updates and Bug Fixes – Jan 10, 2023

PivotCX Updates and Bug Fixes – Jan 10, 2023

Chat

  • You can now edit apply/attribution fields from the chat window. Location, source, medium, campaign and referrer are editable.
  • Show the clipboard icon when a contact’s conversation has attachments.
  • You can now see the referring URL and click to open it in a new window.

Dashboard

  • Added apply count to the jobs/content tab. Now, you can manage candidates by job post/requisition.
  • You can now create a blast when viewing a dynamic list.
  • Import dialog is more intuitive and several bugs were fixed to make it even easier to import data.
  • Now managers can view past exports and download them.
  • We now track the inbound integration on all Indeed applies. This enables better support for automation that relies on knowing where an application or attribution originated from.
  • Apply status is now a searchable autocomplete to make it easier to find the right status.

New: Keyword Tab

  • Keyword management has moved from Team Settings to the Keywords Tab.
  • Multiple keywords can be associated with job posts/requisitions or content items. Now we can track usage of keywords and QR Codes on a per-job post/requisition basis.

New: Feeds Tab

  • You can now view all feeds connected to your PivotCX team on the Feeds tab.

New: Text Wall

  • You can now power event displays with PivotCX SMS. The wall allows your event team to text in notices that are displayed on screen or lets you allow attendees to text in messages that are displayed. You can control how many messages are rotated and how quickly messages change.

New: Career Sites

  • Pivot now has a complete career site solution that is integrated with Pivot’s built in engagement features. Now you can start communicating with candidates instantly when they apply.

Integrations

  • When syncing with an ATS via Merge, we now will use the home phone if mobile phone is not available.
  • Partner Integration with PivotCX
  • XML and JSON feeds can now be loaded every 15 minutes.

Browser Plug In

  • We now capture the URL of the page where you start a conversation and save it as an attribution.

Career Site and Content Site

  • Improved HTTP status codes for bad requests and missing pages.
  • Improved error messages for bad requests and missing pages.
  • We’ve moved the apply form above the fold on Mobile

Bug Fixes

  • We’ve fixed several bugs in the Job Creator:
    • the job title is being saved correctly
    • icons in the date picker update properly
  • Blank keywords are no longer possible.
  • Several bug fixes for improved message retrieval and display.
  • Reliability: fix deferred conversation locking that was causing periodic crashes of the chat system. Since this fix was put in place, we have had no chat system crashes.
  • Performance: When exposed to bots and spam, careers will put less load on the PivotCX API.
  • Fix: Video player will now display on HTTPS pages.