Product Updates – April 24, 2024

Product Updates – April 24, 2024

New Product Features

1. Support for Programmatic Job Board Advertising with AcquireROI

You can now sponsor jobs straight from PivotCX onto hundreds of job boards thanks to our new partnership integration with programmatic vendor, AcquireROI.

Learn more about AcquireROI and Pivot here 

2. Updated Browser Plug-in

If you have the PivotCX Browser plug-in, you might have noticed a chat icon appearing next to phone numbers in your browser. Clicking on the icon will open up a new tab where you can create a new contact in your PivotCX team and begin a conversation with them. This is especially handy if you want to take contacts in your email or ATS and start chatting with them directly in Pivot.

Learn more about the PivotCX Browser Plug-in here

Bug Fixes, Improvements, and Security Updates

  • Fixed a bug that was causing duplicate conversations in some edge cases.
  • Fixes a bug that caused a small number of messages to be delayed by 2-3 seconds.
  • Improved handling of webform, HROS (HR Open Standards) and JSON wbehook payloads.
  • Fixed a bug that caused quick access buttons to be unpopulated.

Improved Video Calling

PivotCX does more than chat. With Pivot, you can make telephone calls and even one-to-one, live video calls. In this release we’ve updated our video call system to make it a better experience for recruiters and most importantly, for candidates:

  • New UI for iPhone video calling
  • Updated permissions to work with recent model iPhones.
  • Added in-app instructions for iPhone users who fail to give video permissions.
  • Improved error handling to prevent call interruptions.
  • Fixes for glitchy video on iPad and iPhone
  • Automatically start video when a room is entered.
  • Better looking and easier to use in-call controls.
  • We now wait until the recruiter connects before sending out an invitation. This prevents the candidate from being greeted by an empty room.
  • Mute and unmute now follow browser guidelines and work like other video sites.
  • The landscape mode when looking on the phone needed some improving. Adds ability to rotate the video.


We’ve refreshed the dashboard and made a few visual improvements for better information density, appearance, and ease of use:

  • We’ve switch Funnel and the Contacts by Source to side by side
  • The funnel is now vertical and easier to read, and it looks more like an actual ‘funnel’.
  • We’ve cleaned up the response time widgets to make them easier to read and understand.


Elevate Your Recruiting Game: The Power of the AcquireROI and PivotCX Partnership

Elevate Your Recruiting Game: The Power of the AcquireROI and PivotCX Partnership

In a world where finding top talent is more competitive than ever, two industry leaders are joining forces to revolutionize the way companies approach talent acquisition. AcquireROI, a pioneer in automated job advertising management, and PivotCX, a specialist in Talent Acquisition and HR Communication technologies, have announced an exciting strategic partnership that promises to transform recruiting outcomes.

What does this partnership mean for you? It means access to cutting-edge technology solutions that optimize recruitment advertising spend while enhancing hiring results. By seamlessly integrating recruitment marketing, employer branding activities, candidate communication, and engagement solutions, AcquireROI and PivotCX are reshaping the recruiting landscape.

Gone are the days of scattered efforts and disjointed processes. With this joint solution, companies can streamline their talent acquisition strategies, driving efficiency and effectiveness like never before. Here’s a glimpse of what customers can expect:

1. Enhanced Recruitment Marketing: Say goodbye to guesswork. With AcquireROI’s programmatic job advertising software, companies can launch highly targeted recruitment campaigns across various platforms and audiences. The result? A 2X+ increase in advertising conversion rates and recruiter productivity.

2. Accelerated Hiring Process: Time is of the essence in recruiting. With the combined power of AcquireROI and PivotCX, companies are experiencing a 3X+ acceleration of their hiring process. No more waiting around for the right candidate to come along.

3. Improved Candidate and Recruiter Experience: Candidate experience matters. By seamlessly integrating applicant tracking systems with PivotCX’s capabilities, companies can deliver a smoother, more engaging experience for both candidates and recruiters.

David Bernstein, PivotCX’s EVP of Corporate Development & Strategy, emphasizes the significance of this partnership: “AcquireROI’s comprehensive job advertising solution provides centralized management capabilities, addressing a common pain point for our clients. The performance transparency offered by AcquireROI allows for better decision-making and optimization of recruitment budgets.”

Timothy Myers, CEO of AcquireROI, echoes the sentiment: “We are thrilled about the PivotCX partnership. By integrating their capabilities into our platform, we can further enhance the candidate experience and provide a seamless solution for our customers.”

This joint solution isn’t just for one sector—it’s for everyone involved in talent acquisition. Whether you’re an employer, staffing agency, or a recruiting firm, the challenges remain the same: attracting, converting, and engaging top talent quickly and cost-effectively is challenging. With the AcquireROI and PivotCX partnership, these challenges become opportunities for growth and success.

Ready to revolutionize your recruiting outcomes? Visit Learn more about AcquireROI to learn more and schedule a no-obligation briefing. Don’t miss out on the chance to elevate your recruiting game with our combined solution. Let’s reshape the future of talent acquisition together.