Product Updates March 29, 2024

Product Updates March 29, 2024

by | Mar 29, 2024 | Blog, Product

New Product Features

1. Standardized SMS Opt-in Notice for Job Feeds and Career Site

Now you can set up a standard SMS notice and it will be appended to job feeds and your PivotCX career site job pages. This makes it easy to remain TCPA compliant and personalize your message, too.

Learn more about setting up your opt-in message here 

2. UI Refresh and Improvements

We’ve done a little spring cleaning on the dashboard user interface to make Pivot easier to use and an even better experience.

  • We’ve simplified lines, boxes and font sizes to make Pivot more consistent and clean.
  • Many labels have been simplified.
  • The Notes tab in the chat window has been completely redesigned
  • The smart queue in the chat window has been updated so you can see more conversations and actions are more clear.
  • You can now mark conversations as read from the smart list.
  • Dashboard widgets have been cleaned up and are easier to read.
  • The Templates tab in the chat view has been cleaned up.
  • URLS in grids have been simplified to make them easier to read, but are still fully searchable.
  • Save buttons are always in the same place in settings.
  • Users can access feed and webhook URLs from the integrations tab under team settings

Bug Fixes and Improvements

  • We’ve fixed a bug that causing URL’s to be split in two on inbound SMS message notifications.
  • Contact filtering now delivers the correct results
  • Improvements to how Pivot handles external job feeds
  • Improvements to how Pivot handles closing conversations. User will no longer be kicked out of the conversation when it’s closed.

PivotCX Updates and Bug Fixes – Jan 10, 2023

PivotCX Updates and Bug Fixes – Jan 10, 2023

by | Jan 20, 2024 | Blog, Product

Chat

  • You can now edit apply/attribution fields from the chat window. Location, source, medium, campaign and referrer are editable.
  • Show the clipboard icon when a contact’s conversation has attachments.
  • You can now see the referring URL and click to open it in a new window.

Dashboard

  • Added apply count to the jobs/content tab. Now, you can manage candidates by job post/requisition.
  • You can now create a blast when viewing a dynamic list.
  • Import dialog is more intuitive and several bugs were fixed to make it even easier to import data.
  • Now managers can view past exports and download them.
  • We now track the inbound integration on all Indeed applies. This enables better support for automation that relies on knowing where an application or attribution originated from.
  • Apply status is now a searchable autocomplete to make it easier to find the right status.

New: Keyword Tab

  • Keyword management has moved from Team Settings to the Keywords Tab.
  • Multiple keywords can be associated with job posts/requisitions or content items. Now we can track usage of keywords and QR Codes on a per-job post/requisition basis.

New: Feeds Tab

  • You can now view all feeds connected to your PivotCX team on the Feeds tab.

New: Text Wall

  • You can now power event displays with PivotCX SMS. The wall allows your event team to text in notices that are displayed on screen or lets you allow attendees to text in messages that are displayed. You can control how many messages are rotated and how quickly messages change.

New: Career Sites

  • Pivot now has a complete career site solution that is integrated with Pivot’s built in engagement features. Now you can start communicating with candidates instantly when they apply.

Integrations

  • When syncing with an ATS via Merge, we now will use the home phone if mobile phone is not available.
  • Partner Integration with PivotCX
  • XML and JSON feeds can now be loaded every 15 minutes.

Browser Plug In

  • We now capture the URL of the page where you start a conversation and save it as an attribution.

Career Site and Content Site

  • Improved HTTP status codes for bad requests and missing pages.
  • Improved error messages for bad requests and missing pages.
  • We’ve moved the apply form above the fold on Mobile

Bug Fixes

  • We’ve fixed several bugs in the Job Creator:
    • the job title is being saved correctly
    • icons in the date picker update properly
  • Blank keywords are no longer possible.
  • Several bug fixes for improved message retrieval and display.
  • Reliability: fix deferred conversation locking that was causing periodic crashes of the chat system. Since this fix was put in place, we have had no chat system crashes.
  • Performance: When exposed to bots and spam, careers will put less load on the PivotCX API.
  • Fix: Video player will now display on HTTPS pages.